Return Policy

At Allelon, we prioritise your satisfaction. If for any reason, you are not completely satisfied with your purchase, we have outlined the following guidelines to help make your return process as smooth as possible.

Return Window

You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition, unused and in its original packaging to be eligible for a return.

Non-Returnable Items

Some items cannot be returned, including:

• Clearance items
• Gift cards
• Personalised items
• Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
• Items marked “Non-Returnable” on the product page

How to Initiate a Return

To start a return, you can contact us at sebastian@allelon.shop. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We always aim to ensure our customers love our products, but if you do need to return an order, we're happy to help. Just email us directly and we'll guide you through the process.