Shipping Information

At Allelon, we are committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except on Sundays and public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.

Processing Your Order

Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible. Generally, processing time is 24-48 hours for your order. We will keep you updated every step of the way - you will receive emails from us when your order is confirmed, and then when it's shipped.

Shipping Rates

The shipping charges are based on the weight of the product and the location to which it will be shipped. These charges will be shown at checkout. We offer free shipping for orders above a certain value - details will be provided during the checkout process.

Delivery Time

The approximate delivery time is between 3 to 7 business days after dispatch for domestic orders and between 7 to 15 business days for international orders. However, these timelines might be affected due to unforeseen circumstances, we appreciate your understanding and patience.

Tracking Your Order

Once your order has been shipped, we will provide you with a tracking number through email so you can track the status of your order at any time.

Damaged / Defective Items

If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to resolve the issue quickly.

Returns

Please review our Return Policy for more information.

For any further clarification, please contact our customer support team at sebastian@allelon.shop. Thank you for choosing Allelon. We value your trust and pledge to do everything we can to make your shopping experience safe, convenient and hassle-free.